Refund policy

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return or exchange under the conditions outlined below.

Return Eligibility

You may request a return within 30 days of delivery.

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed
  • Be in original condition with tags attached
  • Be in the original packaging

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Final sale or clearance items
  • Gift cards
  • Items that show signs of wear, damage, or alteration

Return Process

To initiate a return, please follow these steps:

  1. Contact us at 📧 service@taheco.com
  2. Provide your order number and reason for return
  3. Our support team will review your request and provide return instructions
  4. Ship the item to the provided return address

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping fees are non-refundable

We recommend using a trackable shipping method, as we are not responsible for lost return packages.

Exchanges

We accept exchanges for eligible items.

  • Exchanges are subject to product availability
  • If the requested item is unavailable, a refund may be issued instead

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the item

We will review the issue and provide a suitable solution, such as a replacement or refund.

Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method

Please note that processing time may vary depending on your payment provider.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank or PayPal account
  • Contact your payment provider
  • If the issue persists, contact us for assistance

Order Cancellation

Orders can be canceled within 12 hours of placement. After this period, orders may already be processed and cannot be canceled.

Contact Information

If you have any questions about returns or exchanges, please contact us:

📧 Email: service@taheco.com

đź“Ť Address:
No. 1139 Nanhuan Road, Licheng District, Quanzhou, Fujian, China